It’s Not Just Your Home…
It’s Your Life.

Any damage to your property is a disruption to your life and can be a stressful event. We will help restore your property with as little inconvenience as possible. AccuserveSM collaborates with your insurance carrier to simplify the claim process, and we’ll be your single point of contact during the restoration. We work with a national network of vetted contractors, and we are dedicated to restoring your property with the care you deserve.

We are always here for you and your family for any need that may arise.

How We Help

Delivering care, compassion, and capability while making the complex simple.

During property damage, there are many moving parts to manage as you try to get your life back to normal. AccuserveSM understands the challenges you’re facing and is here to guide you through the process.

  • We manage a national network of qualified and licensed contractor partners to help restore your property
  • Our experts are here to guide you through the claim process, determine the restoration plan and ensure top-quality work
  • Shortly after you file your claim, our property claim experts can perform a virtual inspection on your home to analyze the severity of the damage
  • AccuserveSM offers warranty support services for the restoration work performed
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Our Services

We believe that no property owner should have to navigate the stress, emotion, and confusion that can result from property damage on their own. Our team will connect you with trusted contractors, and we’ll guide you through the claim process every step of the way. Our top industry experts will determine the right restoration plan for your home and ensure top-quality workmanship.

Water Mitigation

Water is destructive. The longer it sits, the more damage it causes. That’s why we start the restoration process from the first call. Our experts partner with the most qualified local contractors to ensure your home is dried and repaired with as little disruption as possible. 

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Roof Restoration

We all need a strong roof over our heads…whether it is a few shingles or an entire roof, our experts have handled it all. Our advanced virtual damage inspection tools and experienced technicians will recommend the right fix for every situation — and ensure flawless execution of the appropriate restoration plan.

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Window Restoration

Windows are the key to keeping your home energy efficient and comfortable. When they’re damaged, you need experienced contractors to inspect and determine the appropriate restoration plan. No matter the damage, AccuserveSM can handle it.

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What Do I Do Now?

Can I use my own contractor?

We always want property owners to feel trust and comfort in the restoration process, so you are always free to use any contractor you like. When you choose to use an Accuserve<service-mark>SM<service-mark> contractor, you get a fully vetted, proven contractor with a history of great performance within our program, who has helped others in situations like yours. You also get the expertise of our tenured professionals and the concierge-level service of our customer care team at no extra cost to you. In addition, you receive the contractor’s direct warranty along with a second warranty from Accuserve<service-mark>SM<service-mark>, which gives you an additional layer of protection.

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Can I delay the inspection until I know if my insurance will cover the damage?

We recommend an inspection first. For some types of damage (water, for example), the longer you wait, the greater the risk of the damage increasing. The inspection is always free, and your Accuserve<service-mark>SM<service-mark> contractor will take photos and document any findings. This information will be helpful for your adjuster to make a coverage determination.

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Will Accuserve<service-mark>SM<service-mark> send someone to fix the source of my water loss?

Accuserve<service-mark>SM<service-mark> will dry your home and provide necessary repairs, but it’s the property owner’s responsibility to address the source of the damage or loss. Save all your receipts and discuss the repairs with your adjuster once the source of the leak has been fixed.

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Will my damage be covered by my insurance?

We don’t have direct access to your specific policy information, so we recommend discussing what is (or might not be) covered with your assigned adjuster.

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Our Process: What You Can Expect?

Once you’ve discovered and reported the damage, your insurance company will swiftly forward your information to AccuserveSM. Our team will begin by learning more about your situation so that we can get you on the right path to restoration. If your claim involves water mitigation, our team will contact you within fifteen minutes of receiving your information from your insurance company. For roofing and windows, we’ll contact you within four hours. 

Here’s how the process works:

We Listen to You

AccuserveSM will answer any questions you have and set up or confirm an appointment with an expert contractor to complete your property inspection and documentation. 

We Inspect Your Property

The contractor will connect with one of our experts to conduct a virtual inspection, and we’ll use the images and information you provide to complete an estimate for the damage.

We Estimate Costs and Timing

We work with your insurance carrier to complete an estimate for any covered damage and give you clarity on the scope of the damage, covered repairs, and the next steps.

We Get To Work

If you have damage to your property and choose to proceed with the repairs, you'll be asked to sign an authorization to repair form that allows the contractor to begin work. 

We Manage Each Step

Our experts support you with any needs or questions until the job is completed. We warranty our work and stand by to assist with any questions or other repair needs.

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Not only was your work outstanding, but you and your team’s conduct and courtesy were very different from other experiences we have had with others in the past. What made you and your team so different was your courteous, dedicated, and professional work from day-one until project completion.
— Harry R.
    AccuserveSM customer
Not only was your work outstanding, but you and your team’s conduct and courtesy were very different from other experiences we have had with others in the past. What made you and your team so different was your courteous, dedicated, and professional work from day-one until project completion.
— Harry R.
    Accuserve customer
Not only was your work outstanding, but you and your team’s conduct and courtesy were very different from other experiences we have had with others in the past. What made you and your team so different was your courteous, dedicated, and professional work from day-one until project completion.
— Harry R.
    Accuserve customer

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